LL
Lerato L
1 reviews | Active since Jul 2024
16 Jul 2024, 09:23
Brand new washing machine not working
I bought a top loader washing machine at Fairprice on the 21St June 24 after a week I tried using it, but it didn't switch on. I then booked a call with a Technician. I left 2 numbers ,the other one as an alternative. Technician Thato decided to call only one number and ignored the second one. I then booked the 2nd call He cancelled the call. Now I'm stuck with washing machine that I can't use. I'm so annoyed, I'm trying to call the other number they gave, no one is assisting me. I regret ever buying that machine. It's a month now without a washing machine. Spending money at the laundry weekly while having a useless machine stuck in my house. Today is the 17th July 24 with no one assisting me.
Helpful (0)
Replies (11)0
Replies (11)
Defy Appliances's replyOfficial
16 Jul 2024, 09:33Good day Lerato,
We apologise for this experience.
Kindly note that you are not available for contact on all numbers when the team reaches out for assistance and resolution.
All numbers were tried and the last goes into voicemail.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
Kindly note that you are not available for contact on all numbers when the team reaches out for assistance and resolution.
All numbers were tried and the last goes into voicemail.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Jul 2024, 09:33
Official
Good day Lerato,
We apologise for this experience.
Kindly note that you are not available for contact on all numbers when the team reaches out for assistance and resolution.
All numbers were tried and the last goes into voicemail.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
Kindly note that you are not available for contact on all numbers when the team reaches out for assistance and resolution.
All numbers were tried and the last goes into voicemail.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LL
Lerato L's updateReviewer Update
17 Jul 2024, 12:03Good Day
Thanks Defy came to fix the machine. Not sure if it's working. I will check.
Thanks Defy came to fix the machine. Not sure if it's working. I will check.
LL
Lerato L's update17 Jul 2024, 12:03
Reviewer Update
Good Day
Thanks Defy came to fix the machine. Not sure if it's working. I will check.
Thanks Defy came to fix the machine. Not sure if it's working. I will check.
LL
Lerato L's updateReviewer Update
04 Aug 2024, 08:40I'm back here again with a heavy heart, disappointed to say the least. Defy technician came to check the issue on the machine on the first call out and assured us that the machine is working. Then I decided to test it. To my surprise the part holding the drum is moving around and making a funny sound as soon as I switch on the machine. It' s giving EA error. But how come he didn't pick that up when he was checking the machine. I'm so speechless.
I booked a 2nd call and they confirmed that the Technician will come on Friday 02 Aug, around 2pm I phoned them to check if he is still coming, they assured me that he will still come. I waited with no one calling to inform me that the Technician won't make it. All I want now is for Defy to take their machine and refund my money. They must give credit to Fair Price and I'll go buy another brand because I can't be going on like this as if I got that machine for free. I spent my hard earned money.
I'm spending so much on the laundry weekly because of the recklessness of Defy. I don't see my self buying any Defy appliance in the future. They can't be trusted anymore. I'm so stranded right now. This is the worst experience a person can go through with a new appliance.
I booked a 2nd call and they confirmed that the Technician will come on Friday 02 Aug, around 2pm I phoned them to check if he is still coming, they assured me that he will still come. I waited with no one calling to inform me that the Technician won't make it. All I want now is for Defy to take their machine and refund my money. They must give credit to Fair Price and I'll go buy another brand because I can't be going on like this as if I got that machine for free. I spent my hard earned money.
I'm spending so much on the laundry weekly because of the recklessness of Defy. I don't see my self buying any Defy appliance in the future. They can't be trusted anymore. I'm so stranded right now. This is the worst experience a person can go through with a new appliance.
LL
Lerato L's update04 Aug 2024, 08:40
Reviewer Update
I'm back here again with a heavy heart, disappointed to say the least. Defy technician came to check the issue on the machine on the first call out and assured us that the machine is working. Then I decided to test it. To my surprise the part holding the drum is moving around and making a funny sound as soon as I switch on the machine. It' s giving EA error. But how come he didn't pick that up when he was checking the machine. I'm so speechless.
I booked a 2nd call and they confirmed that the Technician will come on Friday 02 Aug, around 2pm I phoned them to check if he is still coming, they assured me that he will still come. I waited with no one calling to inform me that the Technician won't make it. All I want now is for Defy to take their machine and refund my money. They must give credit to Fair Price and I'll go buy another brand because I can't be going on like this as if I got that machine for free. I spent my hard earned money.
I'm spending so much on the laundry weekly because of the recklessness of Defy. I don't see my self buying any Defy appliance in the future. They can't be trusted anymore. I'm so stranded right now. This is the worst experience a person can go through with a new appliance.
I booked a 2nd call and they confirmed that the Technician will come on Friday 02 Aug, around 2pm I phoned them to check if he is still coming, they assured me that he will still come. I waited with no one calling to inform me that the Technician won't make it. All I want now is for Defy to take their machine and refund my money. They must give credit to Fair Price and I'll go buy another brand because I can't be going on like this as if I got that machine for free. I spent my hard earned money.
I'm spending so much on the laundry weekly because of the recklessness of Defy. I don't see my self buying any Defy appliance in the future. They can't be trusted anymore. I'm so stranded right now. This is the worst experience a person can go through with a new appliance.
Defy Appliances's replyOfficial
05 Aug 2024, 12:37Good day Lerato,
The team is still currently trying to reach you with no success.
As previously advised, kindly provide us with alternative contact details as this has proven to be an issue and the team still can not reach or assist further due to this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The team is still currently trying to reach you with no success.
As previously advised, kindly provide us with alternative contact details as this has proven to be an issue and the team still can not reach or assist further due to this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Aug 2024, 12:37
Official
Good day Lerato,
The team is still currently trying to reach you with no success.
As previously advised, kindly provide us with alternative contact details as this has proven to be an issue and the team still can not reach or assist further due to this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The team is still currently trying to reach you with no success.
As previously advised, kindly provide us with alternative contact details as this has proven to be an issue and the team still can not reach or assist further due to this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LL
Lerato L's updateReviewer Update
05 Aug 2024, 12:46I'm here with my phone in my hand no missed call. Technician is at home. I'm not sure if they'll fix that machine.
LL
Lerato L's update05 Aug 2024, 12:46
Reviewer Update
I'm here with my phone in my hand no missed call. Technician is at home. I'm not sure if they'll fix that machine.
LL
Lerato L's updateReviewer Update
05 Aug 2024, 12:53All I want is my money back. Technician is talking about ordering a part. What will I be using in the meantime. I want a refund so I can buy the washing machine somewhere else.
LL
Lerato L's update05 Aug 2024, 12:53
Reviewer Update
All I want is my money back. Technician is talking about ordering a part. What will I be using in the meantime. I want a refund so I can buy the washing machine somewhere else.
Defy Appliances's replyOfficial
05 Aug 2024, 13:15Good day Lerato,
We apologise for this experience and outcome.
GP management has advised that you can take the machine back to the store for a refund.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience and outcome.
GP management has advised that you can take the machine back to the store for a refund.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Aug 2024, 13:15
Official
Good day Lerato,
We apologise for this experience and outcome.
GP management has advised that you can take the machine back to the store for a refund.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience and outcome.
GP management has advised that you can take the machine back to the store for a refund.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LL
Lerato L's updateReviewer Update
05 Aug 2024, 14:42Thank you. I will give feedback once I have returned the machine. I'm at work now.
LL
Lerato L's update05 Aug 2024, 14:42
Reviewer Update
Thank you. I will give feedback once I have returned the machine. I'm at work now.
LL
Lerato L's updateReviewer Update
14 Aug 2024, 10:51I'm at the Store Today and they are telling me I can't get a refund because the reference is locked. Who should suffer now? I'm going for 3 months now without using the machine. Who should pay for laundry to do my washing? Is it fair really?
LL
Lerato L's update14 Aug 2024, 10:51
Reviewer Update
I'm at the Store Today and they are telling me I can't get a refund because the reference is locked. Who should suffer now? I'm going for 3 months now without using the machine. Who should pay for laundry to do my washing? Is it fair really?
LL
Lerato L's updateReviewer Update
14 Aug 2024, 11:16I phoned someone at Credit they managed to sort out the issue. I'm going to get my refund. Just waiting for the money to accumulate. The Store will call me once they have the full amount.
LL
Lerato L's update14 Aug 2024, 11:16
Reviewer Update
I phoned someone at Credit they managed to sort out the issue. I'm going to get my refund. Just waiting for the money to accumulate. The Store will call me once they have the full amount.
Defy Appliances's replyOfficial
14 Aug 2024, 11:19Good day,
GP management confirmed that the exchange number was shared with the store today to assist you. If you have issue- notify the store to contact our service managers.
You will receive your refund- kindly communicate with the store.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
GP management confirmed that the exchange number was shared with the store today to assist you. If you have issue- notify the store to contact our service managers.
You will receive your refund- kindly communicate with the store.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Aug 2024, 11:19
Official
Good day,
GP management confirmed that the exchange number was shared with the store today to assist you. If you have issue- notify the store to contact our service managers.
You will receive your refund- kindly communicate with the store.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
GP management confirmed that the exchange number was shared with the store today to assist you. If you have issue- notify the store to contact our service managers.
You will receive your refund- kindly communicate with the store.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd