Brand new fridge not working, no customer service

<p>We bought a Defy fridge from Appliance Hyper (in Trichardt, ********** ) exactly one month ago (24 march 2017). Since the beginning we have been phoning Appliance Hyper to complain that the fridge is not working and we want to return it. They keep on saying that they have contacted Defy and we can't return it because Defy will come out to fix the problem. Defy has not shown up once. It's been a month, of which we phoned Appliance Hyper about twice a week. This is shocking! It's brand new. We do not want repairs done on a brand new product. We want to return het, get our refund , to be able to buy a different fridge. The freezer drawers frozen withing two days. We are not buying meat, affraid that if we use the freezer, we will break the drawers. It's also making a lot of noise. We do not want this fridge, and according to the Consumer act, it's our right to return it.</p>