Brand new faulty fridge

I bought my defy fridge online at game on the 21 December 2018 and was delivered on the 27 Dec 2018. In January i noticed water coming under the fridge almost every 3 days. My brother pulled the fridge from where its located and noticed there is a small white bucket that was filled with water. So every 3 dqys, he has to drain the water. That's when I reported this to defy on the 28 Jan and a technician visited my house after 3 days. He checked the fridge and said the bucket is not suppose to have water and will send the report to defy. I phoned on the 8th Feb to check the status and was told the call was closed cause the technician did not see anything wrong. I told them am not happy and another call was logged( ********** ). I called today cause the technician did not visit my home and was told that the call was logged and i need to drain that bucket myself. Am really not happy with your service cause the fridge is not even 2 months.