Brand New Defy Oven Failed Within Weeks – One Month Without Being Able to Cook

We are extremely disappointed with the service we received from Defy. We purchased a brand new oven, only for it to develop a fault within weeks of installation. From that point onward, trying to get assistance from Defy became a frustrating and exhausting experience.

A technician eventually confirmed there was a fault with the fan and told us we would be contacted regarding a replacement. Instead, we were left waiting for nearly a month without a working oven, with very little communication or urgency from Defy’s side. During this time, we were unable to cook properly, including over multiple long weekends, despite spending a significant amount of money on a brand new appliance.

After countless calls, follow-ups, and frustration, the oven has finally been replaced. While we appreciate that this was eventually done, the overall experience was unacceptable. A customer should not have to spend weeks chasing a company for updates on a faulty product that failed almost immediately.

We believe some form of compensation, refund, voucher, or goodwill gesture would be appropriate considering the inconvenience, stress, time, and additional costs caused over the past month.

We expected far better service and support from a brand like Defy.