BRAND NEW DEFY NOT WORKING

I bough a brand new fridge freezer from Makro. it is a double door fridge/Freezer and the fridge was not getting cold. I called Makro a week later who advise that Defy will need to come out to look at the fridge. Only once they access this will they be in a position top tell me next steps.

I have had cheese and milk that went off. Thinking that its just the setting that may be wrong. we tried adjusting to no avail.

After chatting to a defy agent, he cannot give me information on when this can be solved.

A brand new fridge that does not work.

DO NOT BUY DEFY PRODUCTS. NEVER EPLY ON DEDFY EVER AGAIN.