Bought a defy 14 kg top loader ,machine was making a noise when drum was turning

Bought a defy 14 kg top loader ,machine was making a noise when drum was turning . Got a 2nd brand new machine doing the exact same thing ,lint and fluff catcher broke . Contacted hi Fi corp 3 /4 weeks ago to log a fault/ complaint with the machine ,no one from defy service centre delivered a new part or contacted me since then