BEWARE - DO NOT BUY DEFY EVER!!

PLEASE FOR THE LOVE OF GOD DO NOT BUY ANY DEFY APPLIANCE . If I can spare anyone from the ordeal we are experiencing this post is worth it. We have been going in circles with defy for SIX MONTHS now regarding a fridge which is under warranty and has been giving us issues since date of purchase. Over 4 technicians have tried to sort the issues with the unit with no success, we thus as the product is still under warranty requested that the unit be replaced. It has been an absolute nightmare! We keep being told there is no stock, we must wait, once the wait time has lapsed we are again told there is no stock. There is no urgency to resolve this, the lack of customer service is just shocking to say the least. The 2 people we have been communicating with seem to have no interest in sorting this out so we can get on with our lives (Logan & Lucas). It is clear that Defy just wants your money and then does not care one single bit thereafter. If you would like an appliance which breaks easily with no assistance from the brand and would like to suffer then Defy is the brand for you. I am just appalled at this process and will be referring the matter to the Ombudsman as they are blatantly disregarding their consumers.