BEWARE Defy customer service highly questionable and seemingly overlooks ***** by technicians

I have been attempting to contact service Manager for months now and no messages or emails are responded to. Quiet disappointing if you cannot get assistance as a client for over 2 decades. I was duped by a DEFY technician - ended up taking on my job privately which 6 months late still recurs and caused new issues with my fridge the day after it was supposedly repaired. This is what I wanted to highlight to Defy and my messages and emails noted this seriousness but obviously Defy is not interested. Cannot be good to purchase appliances from a brand that does not consider customer service as important.