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On Monday 16th May I sent Defy a message about a Defy microwave oven that was not working properly and suspected it could be the magnetron. The model number is DMO 343 and could they please give a quote on replacing this .They rep**** soon and said they had received my mail and would reply as soon as possible. By the 24th still no reply had been received so I sent another mail on that date, now the 28th,no reply hence this mail. Why can't Defy do as the said they would an reply to queries?. Simply not good enough. Dave.