AL
Asif L
1 reviews | Active since Oct 2014
12 Jul 2021, 20:07
BAD SERVICE & PRODUCT
Purchased a Defy Stove from Makro Vaal in February, uptil current, I have reported the stove to be faulty 3 times, there seems to be no solution, Makro/Defy keep sending a technician to have it repaired but doesnt get resolved. I don't seem to be getting any service from Makro neither Defy. I paid in full for the stove and expected a fully working stove and not a broken one. To be go est I will never purchase from Makro Vaal neither would I purchase a Defy product. **** SERVICE & **** STOVE FROM DEFY
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
13 Jul 2021, 16:25Hi Asif
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply13 Jul 2021, 16:25
Official
Hi Asif
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
AL
Asif L's updateReviewer Update
13 Jul 2021, 16:57Good Day
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Defy takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Defy takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
AL
Asif L's update13 Jul 2021, 16:57
Reviewer Update
Good Day
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Defy takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Defy takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
AL
Asif L's updateReviewer Update
24 Jul 2021, 15:32Good Day
Thank you for resolving my issue immediately , really appreciate the quick response
Thank you for resolving my issue immediately , really appreciate the quick response
AL
Asif L's update24 Jul 2021, 15:32
Reviewer Update
Good Day
Thank you for resolving my issue immediately , really appreciate the quick response
Thank you for resolving my issue immediately , really appreciate the quick response