Bad Service on Repairs of Washing Machine

For 3 weeks now my Defy washing machine has been broken. Every single day I get promises from Defy that they will come and fix my machine. The technician walks in and his response is: "Sorry I do not have any parts and your machine needs to be booked in for repairs". It is taking the workshop more than a week to contact me to come and collect my washing machine after they confirmed that my machine will be collected by a certain day and resulted in nobody arriving for collection. Call center can only listen to one's complaint and cannot do much about it. Speak to management and receiving promises of feedback after which you also do not get ANY feedback. Laundry bill is almost R 2000 and who is going to pay for that?! NEVER EVER IN MY LIFE WILL I EVER BUY ANY DEFY APPLIANCES OR RECOMMEND ANYBODY BUYING THEIR PRODUCT. WORST SERVICE EVER!!!