BAD SERVICE FROM DEFY WARRANTY DEPARTMENT

Am very disappointed with the service I got from defy after purchasing a mirror microwave for R1600 and stopped working within 8 months of purchase. I took it back to Fair Price Mayibuye for repairs since it was still under warranty and defy refused to fix the microwave claiming there were ****roaches inside. I tried to show them the bad reviews on Takealot about a common default of a busting sound and not warming that many customers were complaining about, but they never listened. Spent money on transport taking it back to the store, now will have to spend again on a useless microwave that will require additional costs to fix even though it was still under warranty. A very disappointed because my hard-earned money is being flushed down the drains. Reference number ***4