Bad service from Defy once again

This is my second review with regards to defy. Not even two months after we had the technician out to fix our faulty brand new washing machine, the machine is having the exact same issues.

Naturally when the issues arised I contacted defy about getting a technician out to have a look.

Saturday 07/08/2021 at 9am we contacted defy with the issue. They said they would arrange to have a technician contact us to make an appointment to come have a look. Monday being a public holiday, I only contacted defy on Wednesday trying to find out when I could expect to hear from a technician and got told to give them time. And that they would contact me tomorrow(Thursday) to arrange to come see what the issue is.

Today is Friday 13/08/2021. I have not been contacted at all with regards to getting a technician out to see why it is giving me the same issues as it did the first time around.

To say I'm not happy is an understatement.

This is a very big let down as a lot of our large appliances are Defy and this doesn't give us any peace of mind when it comes to quality or after sales service.

This is causing us frustration as we now have to hand wash our clothes oncce again for the second time after purchasing a top of the line model washing machine.

It is not our responsibility as a customer to beg for quality service that should be imp**** from a major respected Brand that the name Defy carries.