Bad service from defy appliances

Bought a defy fridge less than a year ago, went to makro silverlakes to report that the fridge is not working. Called defy this morning and was told that I should wait they will send a technician, I mean this was reported Tuesday already, the lady not friendly at all and my fone was dropped when I asked to speak their manager Eddie to seek more clarity coz all our month's grocery is now rotten.