Bad service

I bought a Defy side by side fridge/freezer 2 years ago from Makro. A few months later the freezer door wouldn't close properly, so I phone Makro to send someone to fix it. The rubber on the inside wasn't sealing. After another few months the same happened, but this time all my food was rotten. Again they come out only to tilt my fridge and throw boiling water down the door for the rubber to seal. This is now the 6th time that I had to phone Defy (almost 2 weeks later and since today nobody showed up) and again my food is rotten. Really Defy, I don't spend R12000 on a product for it not to work!!! I think it is time you replace my fridge and reimburse me for my food that I had to throw away, twice.