Bad service - faulty Defy fridge (Brand new fridge)

I reported a faulty Defy refrigerator on the 21st of April that I purchased on 18 March 2021 with Russells furniture and I was told a technician from Defy will contact me to arrange to come and repair it. I phoned the Defy call center on Thursday 29th May, I was told the technician is booked to come on the 30th May 2021.

Till this day no one has come and no one has communicated with me. I am disgusted by this kind of service. Today 5th May I am told by Defy call center agent to contact East London branch with my own airtime because they can't get hold of their own technician.

This kind of service is completely unacceptable. I am now taking this matter to the highest authority.

Regards Nopelo Mateza *** / job nr ***