1 reviews | Active since May 2016
Bad Service - Faulty appliances
We bought a Defy tumble dryer on January 2019. Since then this machine was repaired twice already for the same fault. In June 2021 we requested a call out again and the technician said it was the thermostat and element again. He did not have the parts to repair and returned after a few weeks, but also failed to repair due to the correct tools they did not have to repair. They took the back plate with them that day. On 8 September 2021, another tech came out but without the plate so again the machine was not repaired. We requested for this machine to be replaced as this is still under warranty. No one is of further assistance anymore. Terrible service from Defy. And now our Defy Dishwasher is also faulty. Last time buying Defy appliances!!!!
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
A lady contacted us and says she will not assist us as we refused repair the last time the repair team came out. And she states that they only came out once . She is very rude and does not know how to work with customers . We did refuse the repair because they did not have the part that they stripped from the machine , so how do you want to repair it?? Can you please resolve this matter , you cannot remove parts from my machine loose the parts and then tell me you will not assist me further . Can someone more professional contact me .
Regards Christo
A lady contacted us and says she will not assist us as we refused repair the last time the repair team came out. And she states that they only came out once . She is very rude and does not know how to work with customers . We did refuse the repair because they did not have the part that they stripped from the machine , so how do you want to repair it?? Can you please resolve this matter , you cannot remove parts from my machine loose the parts and then tell me you will not assist me further . Can someone more professional contact me .
Regards Christo