FK
Fiona K
1 reviews | Active since Jan 2023
12 Jan 2023, 15:05
Bad service
I have been waiting over a month for defy to replace my stove.The service centre keeps saying that they have forwarded the request to Defy but nobody has even contacted me.This is the worse company. They say 3 or 5 year warranty but do not fulfill the warranty.
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Defy Appliances's replyOfficial
16 Jan 2023, 08:51Good Morning, Fiona.
Please accept our sincerest apologies for the inconvenience.
We will escalate the above to the Respective Regional Manager for further inquiry.
We will escalate the above to the Respective Regional Manager for further inquiry.
We will revert as soon as possible, and apologies once again for any frustration caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Jan 2023, 08:51
Official
Good Morning, Fiona.
Please accept our sincerest apologies for the inconvenience.
We will escalate the above to the Respective Regional Manager for further inquiry.
We will escalate the above to the Respective Regional Manager for further inquiry.
We will revert as soon as possible, and apologies once again for any frustration caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd