Bad Service

Wish I could give 0 stars. Shocking service. Been phoning Defy since the 1st of Aug to get my washing machine fixed. Promised by multiple staff members that they will phone me back regarding an update as to what is happening with my machine when parts will arrive and no one phoned back. I was on the phone ever week trying to get an answer out of them. Who is going to pay for my phone bill with Defy? Being put on hold for hours at a time phone being put down in my ear it was all just a horrible and shocking experience with them. Who is going to pay for my laundry charges? Having to go to the self-service laundry matts to get my washing done is not cheap. Why is it that you need to be rude to get answers? Shocker I phoned them again this morning told them they had till 16h00 today to come back with answers not even 10 min after putting the phone down my parts have arrived and someone will come out tomorrow or Wednesday (seeing is believing with them) but do you really want to tell me you did not have that information when I phoned you last week or this morning? Why did I pay for an extended warranty if no service is given properly? GET BETTER STAFF!!!!! I will tell all my friends and family to NEVER buy Defy as you don't get service out of them....