kG
karabo G
1 reviews | Active since Apr 2025
04 Feb 2026, 09:35
Bad service
Bought the fridge January never worked it just makes sound no cooling nor freezing now its February ive been waiting to get an exchange ,i emailed and Text on WhatsApp no respond till date im very disappointed their service its very poor when you complain but when you try to purchase they reply quickly.
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
04 Feb 2026, 09:58Good day Karabo,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply04 Feb 2026, 09:58
Official
Good day Karabo,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care