Bad service

I bought a washing machine in March 2024 a week later it was not spinning I then called them and they wanted to repair it I refused based on the fact that it was still under 1 month old and I wanted a new one they then replaced it with a new one this process took over a month then 4 months later this second machine gave me the same problem I then called again they send someone to have a look it this process took over 7 week just for them to bring it back and the problem is still there I call them again and yes I was very upset but the lady on the line says to be 'Oh **** can you lesson to me' she say I then requested that want to speak to a manager I hold on for over 10 min to speak to a man that says they will send a copy of the call but at the same time he can't give me a reference number for the call they done have any this was 16 December 2024, and to date I have not receive a call are even a message regarding getting it fixed I paid R6500 for something that is making me life more difficult than anything else I will never want to deal with Defy again