Bad service - Defy

My fridge is under warranty. Normally I phone defy with any problem (We have a lot of Defy products) and they send someone out and it get fixed immediately.

This time round I phoned just after Christmas. They send someone out (a new company). This guy is 10 min in our house and says the door doesn't close because of the rubbers. They will get it and come and fix it. A week passes without any feedback.

Then suddenly the fridge starts making a massive sound and I shut the fridge off. We phone them and tell them. All they do is tell me that they wait for Defy themselves to respond. They will phone us back. I told them but no one came to see what makes the sound now. Surely the rubbers ain't making that sound. We never get a return call.

On the 5th I decided to phone Defy themselves and complain. Spoke to Terence. He said that he will email and follow up and return my call. Again, no return call.

Today on the 6th we phone the people who is doing the repair again. Again they will phone us back. No call. After 3 hours we phoned them again. We the got told that their guy was at Defy the previous day and did not received the rubbers. They then followed up and says Defy doesn't have stock.

So we sit without a massive expensive fridge in the hottest time of the year. The consultants only check one thing and now wait for the rubbers. Give no attention to the motor that's making a massive sound. Defy don't have stock and I just simply have to accept this utterly bad service!