Bad service Defy

I got a new fridge from Game on 4 Dec.2023. I wanted to swop the door from left opening to right, but there are no holes on bottom left of fridge. Factory fault! I send email to service@defy. No response. I phoned them on 8 Dec. They told me there is a callout fee of R650 and I told them it was a factory fault. They told me to send a Whatsapp picture which I did. No response. I phoned them again on 11 Dec. and was told callout fee apply. Again I told them it is a factory fault. I was transfered from one lady to another and my call was cut. I phoned again and the phone was pressed dead.