Bad service

I bought a fridge and the freezer side does not work a technician was sent out and confirmed that the unit needs to be replaced. I have called the contact center and they are telling me the replacement unit can only come next week. I did this very unprofessional that it should take 2 weeks to replace a brand new fridge. I’m the mean while I’m getting extra cost because I cannot put groceries in the fridge. The reference number is ***