Bad Service

I purchased a Defy F325 Freezer on 05/07/2020 from Makro, three months later the appliance did not work anymore. I requested a replacement product which was approved. After waiting several weeks I was informed that there is no stock. After several months I received a loan unit on 10/11/2020. Since then I have tried to find out when my replacement will be delivered, but the call center number is faulty and the service agent that handled my call do not respond to my emails and the phone number doesn't get answered. I am very disappointed in the service from Defy, I believe this was the last Defy product I will ever purchase.