Bad service at DEFY

Service at DEFY - Montague Gardens in Cape Town is really bad. Whenever you deal with them their service is atrocious - and NOT just during this covid time. I have had to buy spares from them before - with the exact same issues. 1. You can never get hold of their spares department. 2. The receptionist takes your details to get them to phone back, which they NEVER do. It is almost impossible to speak to someone who knows anything. 3. I finally (after many attempts) spoke to a man in spares department and he "SAYS" he ordered my part and that it will be there in 10 days. I went in after 17 days and was told they don't have stock. The lady who assisted me was rude when I asked why did her colleague tell me the part would be there. Her reply was, "Well, you never spoke to me." EXCUSE ME?! So are her colleagues so useless that nothing will get done unless you speak to HER specifically? 4. She went ahead and ordered my part (again) but said she doesn't know when it will be in, and she will give me a call. I know I will wait for that call for the rest of my life. The service is so bad, and they need to realise that they are there to assist customers who have put their faith in DEFY, and should customers need spares for their ****ty products, they need to do better to assist.