AL
Ali L
1 reviews | Active since Jun 2022
21 Apr 2026, 12:15
Bad service and treatment
I am writing to formally complain about a defective defy microwave that my fiance purchased at OK furniture in ladybrand.
The microwave model number is DMO 390 and the serial number is ***. I believe the product is currently covered under the manufacturer's warranty.
Unfortunately, the microwave is not performing properly. It is not heating food. As this failure occurred within the warranty period. I am requesting that your company replace it.
Helpful (0)
Replies (22)0
Replies (22)
Defy Appliances's replyOfficial
21 Apr 2026, 12:28Good day Ali Langa,
We kindly advise that you return the microwave to the store where it was purchased. The store will be able to log the fault and assist you further in line with the returns and warranty process.
We kindly advise that you return the microwave to the store where it was purchased. The store will be able to log the fault and assist you further in line with the returns and warranty process.
Please ensure you take along your proof of purchase when visiting the store, as this will help facilitate the assessment and possible replacement process.
We apologise for the inconvenience caused and appreciate your understanding.
Warm regards,
Defy Customer Care
We apologise for the inconvenience caused and appreciate your understanding.
Warm regards,
Defy Customer Care
Defy Appliances's reply21 Apr 2026, 12:28
Official
Good day Ali Langa,
We kindly advise that you return the microwave to the store where it was purchased. The store will be able to log the fault and assist you further in line with the returns and warranty process.
We kindly advise that you return the microwave to the store where it was purchased. The store will be able to log the fault and assist you further in line with the returns and warranty process.
Please ensure you take along your proof of purchase when visiting the store, as this will help facilitate the assessment and possible replacement process.
We apologise for the inconvenience caused and appreciate your understanding.
Warm regards,
Defy Customer Care
We apologise for the inconvenience caused and appreciate your understanding.
Warm regards,
Defy Customer Care
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Ali L's updateReviewer Update
21 Apr 2026, 13:51I am shocked and disappointed with your feedback.
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Ali L's update21 Apr 2026, 13:51
Reviewer Update
I am shocked and disappointed with your feedback.
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Ali L's updateReviewer Update
22 Apr 2026, 15:57Makro is refusing to exchange the microwave I bought online
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Ali L's update22 Apr 2026, 15:57
Reviewer Update
Makro is refusing to exchange the microwave I bought online
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Ali L's updateReviewer Update
28 Apr 2026, 14:43Feedback frlm Makro
Hi Ali Langa,
The product was bought through a third party supplier.
Once you have reached a 6 months after the product is purchased then supplier will assist with any further repair request.
We will update you once feedback is received from the supplier.
We apologize for the delay.
Regards,
Makro social media team.
Hi Ali Langa,
The product was bought through a third party supplier.
Once you have reached a 6 months after the product is purchased then supplier will assist with any further repair request.
We will update you once feedback is received from the supplier.
We apologize for the delay.
Regards,
Makro social media team.
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Ali L's update28 Apr 2026, 14:43
Reviewer Update
Feedback frlm Makro
Hi Ali Langa,
The product was bought through a third party supplier.
Once you have reached a 6 months after the product is purchased then supplier will assist with any further repair request.
We will update you once feedback is received from the supplier.
We apologize for the delay.
Regards,
Makro social media team.
Hi Ali Langa,
The product was bought through a third party supplier.
Once you have reached a 6 months after the product is purchased then supplier will assist with any further repair request.
We will update you once feedback is received from the supplier.
We apologize for the delay.
Regards,
Makro social media team.
Defy Appliances's replyOfficial
29 Apr 2026, 08:55Good day Ali Langa
Thank you for sharing your feedback with us, Please let us know should you need further assistance
Warm Regards,
Defy Customer Care
Thank you for sharing your feedback with us, Please let us know should you need further assistance
Warm Regards,
Defy Customer Care
Defy Appliances's reply29 Apr 2026, 08:55
Official
Good day Ali Langa
Thank you for sharing your feedback with us, Please let us know should you need further assistance
Warm Regards,
Defy Customer Care
Thank you for sharing your feedback with us, Please let us know should you need further assistance
Warm Regards,
Defy Customer Care
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Ali L's updateReviewer Update
29 Apr 2026, 10:13Faukty item is still under manufacturer's warranty but Makro is refusing to exchange the item because they are still waiting for feedback from defy. How long should I wait for feedback
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Ali L's update29 Apr 2026, 10:13
Reviewer Update
Faukty item is still under manufacturer's warranty but Makro is refusing to exchange the item because they are still waiting for feedback from defy. How long should I wait for feedback
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Ali L's updateReviewer Update
29 Apr 2026, 12:25I am forced to esxalate this matter to the National Consumer Council
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Ali L's update29 Apr 2026, 12:25
Reviewer Update
I am forced to esxalate this matter to the National Consumer Council
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Ali L's updateReviewer Update
30 Apr 2026, 15:17Still no feedback from defy after 2 weeks
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Ali L's update30 Apr 2026, 15:17
Reviewer Update
Still no feedback from defy after 2 weeks
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Ali L's updateReviewer Update
30 Apr 2026, 15:48I am used to that, you have been saying the same thing over and over
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Ali L's update30 Apr 2026, 15:48
Reviewer Update
I am used to that, you have been saying the same thing over and over
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Ali L's updateReviewer Update
04 May 2026, 07:56Still begging Makro and defy for feedback. 3 weeks without microwave . I don't know how long should I wait for feedback regarding my faulty microwave
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Ali L's update04 May 2026, 07:56
Reviewer Update
Still begging Makro and defy for feedback. 3 weeks without microwave . I don't know how long should I wait for feedback regarding my faulty microwave
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Ali L's updateReviewer Update
04 May 2026, 13:34Good day,
Please call me. I can be reached at ***
Please call me. I can be reached at ***
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Ali L's update04 May 2026, 13:34
Reviewer Update
Good day,
Please call me. I can be reached at ***
Please call me. I can be reached at ***
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Ali L's updateReviewer Update
05 May 2026, 07:56Still waiting for feedback since the 17th of April. One of the worst manufacturer in South Africa
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Ali L's update05 May 2026, 07:56
Reviewer Update
Still waiting for feedback since the 17th of April. One of the worst manufacturer in South Africa
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Ali L's updateReviewer Update
06 May 2026, 15:35Still waiting for feedback since the 17th of April. One of the worst manufacturer in South Africa
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Ali L's update06 May 2026, 15:35
Reviewer Update
Still waiting for feedback since the 17th of April. One of the worst manufacturer in South Africa
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Ali L's updateReviewer Update
06 May 2026, 17:47It was done yesterday but today they are changing story. Thyey want us to take the defective item to the nearest makro which is 320 km awsy from my place. Who is going to bear the petrol expenses
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Ali L's update06 May 2026, 17:47
Reviewer Update
It was done yesterday but today they are changing story. Thyey want us to take the defective item to the nearest makro which is 320 km awsy from my place. Who is going to bear the petrol expenses
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Ali L's updateReviewer Update
11 May 2026, 09:48Still no feedback from Defy
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Ali L's update11 May 2026, 09:48
Reviewer Update
Still no feedback from Defy
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Ali L's updateReviewer Update
11 May 2026, 13:18No problem, I will take this matter to the National Consumer Council
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Ali L's update11 May 2026, 13:18
Reviewer Update
No problem, I will take this matter to the National Consumer Council
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Ali L's updateReviewer Update
12 May 2026, 08:56They are lying. They keep saying they will get back to me
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Ali L's update12 May 2026, 08:56
Reviewer Update
They are lying. They keep saying they will get back to me
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Ali L's updateReviewer Update
13 May 2026, 08:39Still without a microwave after 4 weeks
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Ali L's update13 May 2026, 08:39
Reviewer Update
Still without a microwave after 4 weeks
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Ali L's updateReviewer Update
13 May 2026, 13:40Who is going to bear the cost of petrol. The store is 320km away from my plaxe
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Ali L's update13 May 2026, 13:40
Reviewer Update
Who is going to bear the cost of petrol. The store is 320km away from my plaxe
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Ali L's updateReviewer Update
10 Jul 2026, 15:29Still not resolved
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Ali L's update10 Jul 2026, 15:29
Reviewer Update
Still not resolved
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Ali L's updateReviewer Update
23 Jul 2026, 13:30Still not resolved
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Ali L's update23 Jul 2026, 13:30
Reviewer Update
Still not resolved
Defy Appliances's replyOfficial
23 Jul 2026, 14:08Good day,
Please note the unit is a carry in appliance and it is stated on our manual that the unit should be send to the store for repair.
Warm Regards,
Defy Customer Care
Please note the unit is a carry in appliance and it is stated on our manual that the unit should be send to the store for repair.
Warm Regards,
Defy Customer Care
Defy Appliances's reply23 Jul 2026, 14:08
Official
Good day,
Please note the unit is a carry in appliance and it is stated on our manual that the unit should be send to the store for repair.
Warm Regards,
Defy Customer Care
Please note the unit is a carry in appliance and it is stated on our manual that the unit should be send to the store for repair.
Warm Regards,
Defy Customer Care