Bad Service

I bought a new Defy condenser tumble drier in June 2020, by September it did not want to work properly anymore, phoned Defy Customer care, logged the complaint and they said i would receive a call from the service agent within 3 working days, a week and a half passed, not hearing anything, phoned Customer Services again, said they would escalate the matter, long story short, my tumble drier was only fixed a month later. Monday 4 January, same story, tumble drier not working, same problem as last time, phone Customer Care, begged them that i really need my tumble drier to be fixed asap, promised the matter will be escalated, have not heard from anybody, 15 January i phone Customer Service again, explaining the whole situation to her again, said the matter will be escalated and that i will be contacted, today 22 January I HAVE NOT BEEN CONTACTED!!! Same machine, same problem twice in 6 months and i just have to wait patiently for your bad after service, i want a new tumble drier or my money back, i am fed up