Bad service

On the 8th of June 2020 I informed game of a faulty hobb I purchased from them. DEFY HOBB

A CALL WAS LOGGED and received Job refference ***. It took x2 weeks before someone came out to inspect the hobb.

It is really frustrating - Its been more than a month without a hobb.

Apparently the service provider waiting on a part ordered from Defy, but when I phoned Defy its another story. Saying that the provider never requested any parts.