ZM
Zamokwakhe M
1 reviews | Active since Jul 2019
08 Dec 2023, 09:18
Bad Service
I'm disappointed at the way Defy conduct their business as an international renown brand they have set their standards low, I've logged a call reporting my faulty fridge which is still under warranty three weeks ago, they sent their technician and tested the fridge last week Friday and till now there's no communication from them meanwhile everything is spoilt in the fridge.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
13 Dec 2023, 13:53Good Day Zamokwakhe,
Please accept our sincerest apologies for the inconvenience experienced.
We have received all the necessary details you have provided. The issue was escalated to the service team for resolution. The service team will be in touch and we will provide feedback on this issue as soon as we get feedback.
Warm Regards,
Please accept our sincerest apologies for the inconvenience experienced.
We have received all the necessary details you have provided. The issue was escalated to the service team for resolution. The service team will be in touch and we will provide feedback on this issue as soon as we get feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply13 Dec 2023, 13:53
Official
Good Day Zamokwakhe,
Please accept our sincerest apologies for the inconvenience experienced.
We have received all the necessary details you have provided. The issue was escalated to the service team for resolution. The service team will be in touch and we will provide feedback on this issue as soon as we get feedback.
Warm Regards,
Please accept our sincerest apologies for the inconvenience experienced.
We have received all the necessary details you have provided. The issue was escalated to the service team for resolution. The service team will be in touch and we will provide feedback on this issue as soon as we get feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
ZM
Zamokwakhe M's updateReviewer Update
23 Dec 2023, 08:07I think Defy is in the business of ****ming people last week they sent a technician to fix my cooler compartment in the fridge and the guy just changed the part and left without waiting to see if the fridge was working properly. the fridge is still showing an error and I need an urgent intervention.
ZM
Zamokwakhe M's update23 Dec 2023, 08:07
Reviewer Update
I think Defy is in the business of ****ming people last week they sent a technician to fix my cooler compartment in the fridge and the guy just changed the part and left without waiting to see if the fridge was working properly. the fridge is still showing an error and I need an urgent intervention.
Defy Appliances's replyOfficial
15 Jan 2024, 11:36Good day Zamokuhle,
A new service call was made for resolution.
Warm regards,
Defy Customer Care
A new service call was made for resolution.
Warm regards,
Defy Customer Care
Defy Appliances's reply15 Jan 2024, 11:36
Official
Good day Zamokuhle,
A new service call was made for resolution.
Warm regards,
Defy Customer Care
A new service call was made for resolution.
Warm regards,
Defy Customer Care