HB
Hester B
1 reviews | Active since Jun 2020
09 Oct 2024, 10:20
Bad service
In June 2024 I logged a call to attend to my faulty stove. As yet Defy has not sent out a technician to our farm near Bloemfontein. Two weeks ago, the call centre phoned me upon which I sent my location via wh. A refno was given and the call escalated to one of the technicians working in the area. Still nobody arranged with me for an appointment. Today I enquired again via wh, latest info is that it is now escalated to the branch and awaiting feedback. For a well established company like Defy, I think their after sales service is very bad
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Replies (2)
Defy Appliances's replyOfficial
09 Oct 2024, 10:37Good day Hester,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Oct 2024, 10:37
Official
Good day Hester,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
11 Oct 2024, 08:27Good day Hester,
Please accept our sincerest apologies once again for this experience.
The team has advised that the technician would only be able to attend next week when you return. The technician is to also make contact prior to the visit.
Warm Regards,
Please accept our sincerest apologies once again for this experience.
The team has advised that the technician would only be able to attend next week when you return. The technician is to also make contact prior to the visit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Oct 2024, 08:27
Official
Good day Hester,
Please accept our sincerest apologies once again for this experience.
The team has advised that the technician would only be able to attend next week when you return. The technician is to also make contact prior to the visit.
Warm Regards,
Please accept our sincerest apologies once again for this experience.
The team has advised that the technician would only be able to attend next week when you return. The technician is to also make contact prior to the visit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd