Bad service

Bought a defy top loader grey 14kg on the 19th October 2022 from Fair Price Vosloorus I tested the machine the same day and it was very noisy, I reported to the store spoke to Nkosinathi the manager I was told to report or log a fault with defy customer service I did as instructed job number *** technician by the name of Joseph attended my query however on his report he wrote that my address was incorrect, I logged a new query Job number *** technician Edwin and Tefo attended report was that my floor is uneven so the machine can't balance hence the noise won't stop, when I call to ask about the way forward I was asked again to log a new query for a senior technician to attend job number *** I can't keep logging new queries every week either you guys exchange the machine or refund my money, to make matters worse I requested to speak with a manager they gave this number *** ask for Thato no reply