Bad service

We bought a washing machine from Game online, it worked for two weeks, next thing the water valve is no longer working. Called in on the 27 August 2022 with ref *** and they sent a technician to check it out and he said it's the valve and that he will come back. Ticked was closed without any notice of why it was closed. Called in and they told me that it was closed as Technician logged a call for a new part and there is a new red for the spare part. To date nothing has been done. Called a several times but still no feedback. Called on the 15 Sep Spoke to Gail who gave me Ref *** and told me to call ***. I called that number and they transferred me back to the call center. Agent told me their systems are down and she can't assist. Called in again 20 Sep. Still nothing done and no assistance received to resolve my issue