bad service

on Tuesday 02/02 I called Defy upto 8 times to arrange a repair of a hob. Got as far as the reception on *** who transferred me but no answer by anyone in the service dept, on the 5th call the reception took my details and would arrange for someone to call me. I kept on trying and on the 8th call I eventually spoke to a Roland who said that their systems was down but took my details with a promise for someone to call. I eventually received a call today at 02h15 - Defy needs to catch a wake up.