Bad Service

Bought a side to side fridge in 2020 with 5yrs guarantee, as from last year it started to give me problems. The agent that was appointed took his time to come out and every time I must call and beg him to come eventually he replaced the fan. I'm having the same problem again and went to Makro in Ottery to log a ticket on the 6th February. Until today the fridge is not fixed and it's the same agent he promised to come in February every time I'm calling him his wife will answer his phone and promised to come. I went as far as calling the office in Montague Gardens and spoke to Cathy and Claudine. Claudine promise to call back on Friday the 11th and she told me between the 2 guys that are dealing with the part/case they are blaming each other no one wants to take responsibility. As we speak I've been holding to speak to Christopher the Supervisor referred by the Agent when I called the call center line to complain and it's more 10 mins. All I want now is my money back and buy a trusted product not this Defy ****.