MJ
Malieka J
1 reviews | Active since Nov 2025
29 Jan 2026, 19:20
Bad service
I have a defy hob, my warranty is done but now it the hob has an error 26. I sent defy an email telling them I need a technician and I will pay. They only responded to me once. Its now 4 weeks!!!!! Just bad service now I know I need another brand coz if your warranty is over they just don’t care!
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Replies (1)
Defy Appliances's replyOfficial
30 Jan 2026, 08:37Good day, MaliekaWe apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
Warm Regards, Defy Customer Care
Defy Appliances's reply30 Jan 2026, 08:37
Official
Good day, MaliekaWe apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
Warm Regards, Defy Customer Care