BAD SERVICE

My mom's Defy fridge needed to be replaced. On 27 May 2025 a technician visited her and discovered that the freezing casing on the inside has a huge crack and as it is still under warrantee, the fridge needs to be replaced. On 29 May it was approved. Since then all attempts to find out when it will be delivered was fruitless. Everytime she calls she is being told within the next 2 days it will be delivered. It is now almost a month later and once again this morning she was told that they will only be delivering after 23 June 2025. This is totally unacceptable as she now has to fork out extra money for electricity as the fridge is not working properly. It is just excuse after excuse and no resolution. Can someone please attend to this problem urgently as this has now become unacceptable that elderly people are treated this way by DEFY! Ref nr: ***