BAD SERVICE!

Service horrible!!! Bought a Defy Hob in April and had issues mid-May, logged a call after a number of follow-ups and calls for update took another full month n half for a technician to swap the faulty part of the Hob, only to find out the newly installed part also faulty. Like really! So I had to log a 2nd call after 2 months of struggle. The same technician came after a week and said the Job ticket is not stating the issue I am telling him and logged incorrectly. So now he must first go back and have the ticket logged correctly before he can check anything(You are already in my house how about you check what I am telling you now). This has been a very big frustration and disappointment!