Bad Service

I bought a Defy stove (3-in-one) in 2016. I reported the plates of the stove is busy rusting with Tafelberg Furniture and there is also rust on the stove, the rack of the oven is scratching the oven and very difficult to pull it out or in, makes a lot of scratches.

On 7 September 2017 a call service was locked ref nr: 215744 After weeks, a Rep came out to have a look at the stove and confirm that it is rust on the stove and told me the rack is suppose to do it and all the oven is making the scratch mark inside the oven. I told the rep I work until 13:00 then he can do his visits and his reply was that he will only come when he is in my area. He also mention to me once, why dont I take leave so that he can do his visit to look at the stove. I went to Tafelberg Furniture to have a look at the same stove and there was no problem pulling the rack out or putting in back it, there is no scratch marks inside the oven.

6 Oct 2017 a new service call was lock so that both the oven and stove can be fixed. New kitchen cupboards was installed and the repair of the stove can be done all in once. Why must they un***** the stove to remove on separated dates if it can all be done at once. Why must I have damage to my kitchen cupboards of *****s being un***** and put back again and obviously it will not be at the same wholes.

I am still waiting on responds from Defy and this matter must be solve asap