Bad service

Hi all This is just to express my dissapointing service delivery,client liason and failure to correspond from all levels in their business. This was a terrible experience from the start. Allow me to explain.: In December last year my Defy fridge was faulty of which I reported it to them. The item was collected after numerous correspondence from myself and finally they came out. Once it was repaired they brought it back and upon my inspection the fridge was damaged in transit. I was told by management that I must send it back. Please note, no common courtesy was taken for packaging as they had other items on vehicle stacked up against it. I waited fir up to two weeks,no correspondence. I had to call them to confirm as to what is happening. They then told me that they taking responsibility for the damage and will replace my fridge. Another 3 weeks passed no correspondence. Once again I had to call And then he said he was about to call....really? 3 weeks later? Anyway he then confirmed that it will be done. No correspondence again...so I then sent an email to his senior to complain and was told that his senior will call, up till today ... no call. I then made enquiries for higher authority as I am not getting any joy neither any feedback. After sending him an email and now very frustrated of the bad service,I now had to explain via email everything over again. Please note up till today,no one picked up a phone to call me directly and my correspondence to them was only via email thusfar. When call the office then I am told they are in meetings and they will return my calls . To date....no calls. I'm cutting out some details due to the length of this complaint. Friday 2nd February I received a message confirming exchange is authorised and they are resourcing it from their warehouse, I will receive a call on Monday 5th February to arrange delivery . No calls or correspondence on Monday at all. Today 7th February 2024 I received a call from Defy (driver) confirming that he will deliver today between 12 and 1pm as arranged by myself. It is now 4pm no driver no delivery. Which is why I am posting this review as this has been going like this since December 2023. I sent another email to the senior management to raise my concern and asking why they still not at my place as I had to cancel all my appointments. Once again...no reply...???