Bad Service

<p>I reported a fault with Defy and they sent a technician. The techician said we would return with the parts. On the day he undertooknto do so he said that i should pay him cash as his credit card machine was out of order. I asked him to return when the machine was in order. He then arranged to return omn 19/01/2017. Today he telephones me to tell me that i was fisr remove the 200kg stove from the wall before he will work on it. I telephoned his manager who now denies he told me that to remove the stove and only a wooden surround. How would I remove the wooden surround? But be that as it may - the stove is not working - Defy will not repair it and Defy and the Technical manager have a very bad attitude. So now the stove will be replaced and guess which stove I will not be buying.</p>