Bad quality washing machine and bad servive

I bought a new 13kg twin tub in March 2021 and it stopped working after 11 months. I phoned to request a technician on 14 Feb. It took the technician more than a week to come out. He said he needed to order a part and would come back. The machine was still broken. The technician never returned. I then phoned again on 15 March. The same technician came out again, but left without fixing the machine. I phoned for a 3rd time on 28 March and the same technician came out. He told us the the machine could not be repaired and that head office will be in touch with us. By this time we've been without a washing machine for 6 weeks. I contacted an independant contractor who had a look and said there was a faulty part that needed to be replaced. He quoted us R750. We are waiting for him to bring the new part and are still without a washing machine. I will now have to pay out of my pocket for repairs on a machine that supposedly has a 2 year warranty. I'm horribly dissapointed in Defy's service and the quality of their washing machines. I left a review for Defy head office about this about 2 weeks ago, but also received no reply from them.