Bad quality items and the WORST customer service

I purchased a Defy washing machine on take a lot on the 26th of April 2023 only for the washing machine to stop working completely. I am having such a unpleasant experience with logging the return for the broken item as no one answers the calls and responds to the emails I would like a refund because I am flabbergasted with the utterly disgusting customer experience so far ! Logging a return or refund should not be this difficult with all the technology we have available