Bad Quality Fridge and Poor Customer Service

I have had 2 fridges from Defy in 3 years. The first one replaced a few months after purchase due to weird loud noises. The second one lasted hardly 2 years and I am now told it needs a new compressor!

Bad quality is what seems to me as the main issue combined with terrible customer servicing. I has been 2 weeks of me following up with the servicing team member, I have had to pay for a call out as well as the new compressor and yet am told no stock! The product was apparently dispatched from Ladysmith, which is 2h30 from Kloof.

I did register on the DEFY online extended warranty at purchase point but somehow am being told no record.

Extremely frustrating for a brand I thought was one of the better ones.