BD
Busisiwe D

1 reviews | Active since Jan 2025

04 Jan 2025, 10:33

BAD QUALITY DEFY FRDGE

I bought a Defy Fridge through Fair Price Appliance store at Brits. The fridge was defective within six months and was fixed. And became defective again and was fixed again. Now is defective for the third time and defy technical support claims to be a compressor that needs replacement.

As a result of these multiple attempts to rectify the problem I have decided that I want a new fridge, Defy refused to replace the fridge with a new one and they want to opt for the third repair. The fridge is still under warranty.

The customer service I have received from Defy and Fair Price Appliance store has been very poor, and there has not been a satisfactory resolution to my complaints from both parties.

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Replies (1)
Defy Appliances
Defy Appliances's reply15 Jan 2025, 09:22
Official
Good day Busisiwe, 
We apologise for the inconvenience caused. 
Kindly note that Defy has the sole discretion to elect repair or replacement of the unit based on the issue. These terms and conditions can be found on the Defy website. 

Warm Regards,  Customer Care Team Defy Appliances (Pty) Ltd