Bad DEFY appliances customer service

Defy Appliances has the worst customer service. I bought a new washing machine on the 31st of January 2019. On the 19th of March something broke. I immediately lodged a service call, and was promised a technician will come to my house in 2-3 days. I phoned the service centre on the 20th of March and the operator said that my job has been booked for Friday the 22nd of March. I phoned the service centre on the 22nd on March to find out what time the technician will come to my house, as I am working and need to make arrangements. The operator confirmed my booking and said the technician will phone to confirm a time. At 3pm that same afternoon, I finally got through to customer services after phoning multiply times. The operator now said that my job was not booked for this day, but for Monday.

On Monday the same thing happened, except that at 4 pm the technician phoned me and told me he is on his way. I was on my way to town, and had to cancel my plans so that I can accommodate him. I literally had 10 minutes to get back to my house.

It appears to be a broken PC board, and he said he will order the parts. It however has now been more than two weeks later, and 20 calls further, and my PC board is still not been repaired. Every time I phone the service centre, they have a different story. Firstly they have still been waiting for the part, then the part has arrived and the technician will phone me or the job has been booked for the following day, ect. The story that I was told today, was that the technician was held up by the part not arriving, and he will call me, today or tomorrow, as this job has now been booked for tomorrow. When I asked for a time, I was given a rather curt: "we can not confirm a time, the technician will phone you". I am at work during the day, and cannot just go when it suits the technician. Bear in mind that this washing machine was only in use for almost 7 weeks, and they are refusing to either give me a new one, or refund my money. Repairs on this machine has taken almost 3 weeks. I will never buy a DEFY product again, based on the poor customer service I have received. I have recorded all my calls to them, and will be taking further steps to get them to take accountability for their poor service.