bad damn service old washing machines beiong sold to customers

I bought a new defy washing machine from House & Home and it was delivered on Tuesday 16 February 2021 when delivered i found that it was used had dirt in the filter and had dents in it . Ive been talking to house and home with regard to the washing machine but somehow its the suppliers problem. I have sent back 6 different machines in this week and rejected all of them as they all have been used or its has damages on it. I have been kept on hold for the past hour just to get through to Morgan the manager at Defy and when they put my call through to her the phone just rings i am disgusted in the poor service they are giving me and the fact that i am buying a new machine i expect to get new machine and not one that has been used or has dents in it its my money i expect to get what i am paying for why is it so hard for me to just get a damn new washing machine. Why cant i even speak to the manager