1 reviews | Active since Aug 2011
Bad Customer Service from Defy
Dear
I would like to express my displeasure and disappointment at Defy. We bought a Defy hob at Makro Alberton on 04 August2017. The hob switches itself off while we are cooking. We then reported the fault at Makro Alberton last Sunday, 05 November 2017 and the call was forwarded to Defy and ***.
On Friday, 10 November 2017, my wife (Patricia) received a call at 08H22 from Joseph from Defy and he promised her that he will be at my house by 12H00 and that was the end of the conversation. Patricia tried to call Joseph him at 13H10 and he never answered.
We are still with the hob that is not working and in case Defy decides to send a technician, it must be not be Joseph. We are only available at home after 18H30. We will appreciate if Defy can send a technician tomorrow .
Regards
David
Hello David,
Thank you for your message and we'd like to apologise for the inconvenience and unsatisfactory service you've received. We pride ourselves on providing the best after sales care so we'd like to resolve this for your as soon as possible.
A member of our Team will be in touch soonest.
Kind regards,
Defy Brand Team
Hello David,
Thank you for your message and we'd like to apologise for the inconvenience and unsatisfactory service you've received. We pride ourselves on providing the best after sales care so we'd like to resolve this for your as soon as possible.
A member of our Team will be in touch soonest.
Kind regards,
Defy Brand Team