WF
Wisani F
1 reviews | Active since Jan 2022
13 Mar 2024, 12:52
Bad customer service, bad quality of appliances, bad turnaround time.
Defy has the worst service, the worst appliances and the worst turnaround time for their appliances that do not even conform to quality. The customer service is the worst customer service i have ever had to deal with.
If you want the best life has to offer, please refrain from purchasing anything from Defy, especially the fridges.
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Replies (2)WF
Wisani F's updateReviewer Update
13 Mar 2024, 17:57Defy lies to exploits customers. My new fridge broke down twice! The second time they mentioned that we would get an exchange, it’s been over a month now and they said I would get a new fridge today on the 13th of March yet there’s no delivery. Guys please do not ever make a mistake of buying defy, ever.
WF
Wisani F's update13 Mar 2024, 17:57
Reviewer Update
Defy lies to exploits customers. My new fridge broke down twice! The second time they mentioned that we would get an exchange, it’s been over a month now and they said I would get a new fridge today on the 13th of March yet there’s no delivery. Guys please do not ever make a mistake of buying defy, ever.
Defy Appliances's replyOfficial
14 Mar 2024, 08:44Good day Wisani,
We apologise for the experience.
Please note that the unit will be delivered today as arranged with you earlier this week .
Warm Regards,
We apologise for the experience.
Please note that the unit will be delivered today as arranged with you earlier this week .
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Mar 2024, 08:44
Official
Good day Wisani,
We apologise for the experience.
Please note that the unit will be delivered today as arranged with you earlier this week .
Warm Regards,
We apologise for the experience.
Please note that the unit will be delivered today as arranged with you earlier this week .
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd