FM
Florah M
1 reviews | Active since Jun 2013
28 Apr 2026, 15:34
Bad customer service and bad product
In May 2025, I purchased a Defy hob. Since then, the appliance has experienced repeated faults and has already been repaired more than twice. On Saturday, 25 April 2026, I logged a service call regarding the same issue, but unfortunately, my request has not yet been attended to. The main problem is that when the stove is set to a high temperature, it causes my electricity to trip. This has been an ongoing issue, and I am extremely dissatisfied as I have not been able to use the appliance properly since purchase. Given the repeated repairs and the inconvenience caused, I would like to request a permanent solution because my warranty expires in May 2026
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Defy Appliances's replyOfficial
28 Apr 2026, 15:59Good day Florah,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply28 Apr 2026, 15:59
Official
Good day Florah,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care